WA Simple Helpdesk
  • Welcome to WA Simple Help Center 🚀
  • GETTING STARTED
    • Panel Overview
    • Inbox – Manage Customer Conversations
      • Key Features of the Inbox
        • 📩 1. View & Reply to Chats
        • 📝 2. Edit Contact Details
        • 🎯 3. Assign Chats to Team Members
        • 🔍 4. Advanced Chat Filtering
  • Contacts
  • Utility Template
  • ChatBot
  • Zoom Training Session
Powered by GitBook
On this page
  • Dashboard
  • Key Dashboard Metrics
  • Leads Section
  • Complete training Video Guide👇
  1. GETTING STARTED

Panel Overview

PreviousWelcome to WA Simple Help Center 🚀NextInbox – Manage Customer Conversations

Last updated 13 days ago

Dashboard

Key Dashboard Metrics

At the top of the dashboard, you’ll see important statistics:

  1. Total Messages Sent – Displays the total number of outgoing messages.

  2. Total Messages Received – Shows how many messages were received.

  3. Total Contacts – The total number of contacts in your system.

  4. Total Agents – Displays the number of agents currently added to your account.

Leads Section

  • Below the metrics, you can see a breakdown of your leads based on their source:

    1. LinkedIn – Track leads from LinkedIn.

    2. Import – Uploaded contacts from external sources.

    3. Facebook – Leads generated from Facebook campaigns.

    4. WhatsApp – Leads from WhatsApp inquiries.

    5. Landing Page Ad – Leads captured from landing pages.

    6. Referral – Leads generated from word-of-mouth referrals.

    7. Zoom – Leads acquired through Zoom webinars or meetings.

    8. More Coming Soon... – Stay tuned for additional lead sources in future updates!

Complete training Video Guide👇