WA Simple Helpdesk
  • Welcome to WA Simple Help Center 🚀
  • GETTING STARTED
    • Panel Overview
    • Inbox – Manage Customer Conversations
      • Key Features of the Inbox
        • 📩 1. View & Reply to Chats
        • 📝 2. Edit Contact Details
        • 🎯 3. Assign Chats to Team Members
        • 🔍 4. Advanced Chat Filtering
  • Contacts
  • Utility Template
  • ChatBot
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  1. GETTING STARTED
  2. Inbox – Manage Customer Conversations
  3. Key Features of the Inbox

🔍 4. Advanced Chat Filtering

Previous🎯 3. Assign Chats to Team MembersNextContacts

Last updated 3 months ago

  • Create multiple custom fields to filter chats based on customer details.

  • All custom fields appear at the top of the Inbox panel for quick selection.

  • Filter chats by:

    • Unread messages – See all unread conversations.

    • Unassigned chats – Identify and assign pending conversations.

💡 Pro Tip: Use the custom fields and filters to streamline communication and boost response efficiency! 🚀