🔍 4. Advanced Chat Filtering

• Create multiple custom fields to filter chats based on customer details.

• All custom fields appear at the top of the Inbox panel for quick selection.

• Filter chats by:

  • Unread messages – See all unread conversations.

  • Unassigned chats – Identify and assign pending conversations.

💡 Pro Tip: Use the custom fields and filters to streamline communication and boost response efficiency! 🚀